At Hearticy, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
📦 Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in original condition
The item must be in its original packaging
You must provide proof of purchase (order confirmation or receipt)
🔄 Return Process
To start a return, please contact us at:
📧 support@hearticy.store
Include your:
Order number
Reason for return
Photo (if item is damaged or incorrect)
Our support team will respond within 24–48 hours with return instructions.
💸 Refunds
Once we receive and inspect your returned item:
We will notify you of approval or rejection
If approved, your refund will be processed to your original payment method
Refunds are issued within 5–10 business days
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is:
Damaged
Defective
Incorrect item received
❌ Non-Returnable Items
We do not accept returns for:
Used or worn items
Items damaged after delivery
Items returned after 14 days
⚠️ Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will offer a replacement or full refund at no extra cost.
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